I would not recommend Service Master for rebuild. They did a good job with the emergency clean up after our rental property was destroyed by our tenants. Unfortunately they were neglectful on so many levels when it came to rebuild. The project manager did not supervise the rebuild and as a result it took a whole year to complete the project. In the end the painting job was so incompetent that you could see the bumps on the wall clearly. They offered a minimal discount for the poor painting job. Then we discovered a long list of deficiencies that was assessed by a professional. I have been chasing Service Master to address the deficiencies for a year. It takes them months to respond to my emails and even then very little action is taken. They did a poor job with the transitions between rooms and we keep tripping over the transitions. They were suppose to drop off the extra flooring we paid for and the warranty for windows and doors, it's been over a year and I'm still chasing after them with no results. I am disappointed with Service Master and will not recommend it to anyone for rebuild because their priority rests on emergency clean up and they don't have sufficient staff that are competent for rebuild.
I called about an asbestos sample, Tiffany knew where it was in process, and when to expect, and when she would be in contact. It was amazing, she was kind and helpful!